About this feature
When Custom Sending Domain is set up and active:
Guests receive proposal emails from your address (for example
bookings@your-hotel.com).Your team still gets internal notifications (new proposal, accepted, reminders, and so on) from
notifications@proposales.com. That is normal and on purpose.
How the setup works
You give us the From address and your IT contact. We configure on our side, and our system emails your IT team with two DNS records to add. Once those records are in place and DNS has propagated (usually instant, but up to 24-48 hours), we confirm everything is verified and your guest emails start going out from your address.
Step 1 — Send your From address and IT contact to Proposales
Email or message your Proposales contact with:
The From address you want guests to see (for example
bookings@your-hotel.com).The email address of your IT team (or whoever manages your domain DNS).
We take it from there.
Step 2 — Your IT team adds two DNS records
Once we have entered your details in the configuration, our system emails your IT team with the exact values they need to add. There are two records, both are needed or we won’t be able to send on your behalf:
1. Sender validation key
Lets email servers confirm that messages claiming to come from your domain were actually sent on your behalf. Without this, guest emails risk landing in spam.
(Technical name: DKIM, added as a TXT record.)
2. Bounce-handling record
Routes bounce notices and delivery reports back to us, so we can show you which guests received your proposals and which did not.
(Technical name: Return-Path, added as a CNAME record.)
Step 3 — We confirm it's live — and then it just works
Once we have verified that the DNS settings are live, we immediately start sending proposals from your domain. You can at any time check the status (pending or live) in the Proposales App.
Common questions
Can each salesperson use their own email?
Yes. If you want your salesperson to use their own email, then please let us know and we will arrange it for you. Please note that all mail addresses have to be on the same domain (e.g. @your-hotel.com).
Can we change the sending email address?
Yes, but you need to contact your Proposales contact who will change it for you.
Will our internal alerts use our domain too?
No. Only emails to guests use your domain. Team notifications stay on proposales.com.
What if we gave you the wrong address or domain?
Just tell us. We can remove the domain so you can register the correct one.
Need help?
Contact us via the chat and include:
Your company name
The From address you want to use
The IT contact email
We are happy to assist! 🙌